Refund Policy

Thank you for choosing XELARITHA. We are committed to providing our customers with the highest quality services. Please read our refund policy carefully to understand your rights and obligations with respect to refunds.

Eligibility for Refunds

Refunds are only available under specific conditions described below. Once a service has been rendered or a product has been used, a refund will not be applicable.

Conditions for Refund

• Requests for refunds must be made within 14 days of purchase.
• The service or product was not received as described in the initial agreement.
• Documented evidence of a billing error that was not rectified.

Non-refundable Services

Custom services and products that have been delivered as per agreed specifications are not eligible for refunds. Consulting services, once provided, are also non-refundable.

Refund Process

To request a refund, contact our customer service team at [email protected] with your order details and the reason for the refund request. Once your request is received, we will notify you of the approval or rejection of your refund.

Contact Information

If you have any questions about our refund policy, please contact us:

Phone: (123) 456-7890

Address: 123 Business Ave, Suite 456, Metropolis, NY 10001

Last Updated: October 15, 2023